The technical term for this is “insider risk” and it’s not just confined to phone store workers. Ops People working in mobile phone companies in NOCs and so for

The technical term for this is “insider risk” and it’s not just confined to phone store workers. Ops People working in mobile phone companies in NOCs and so forth have a lot of power too. Lucky they don’t have any bad apples, right… right? Or a bad actor wouldn’t seek to join them for a contracting job or seek to subvert an existing employee? The reality is, mobile phone companies never started out to be identity providers. App developers did that.