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Another android dev with (much) lower volume here. Curious how you know about errors driving that 20% number. Is there a report somewhere with this detail or is
by baconner 15y ago
Another android dev with (much) lower volume here. Curious how you know about errors driving that 20% number. Is there a report somewhere with this detail or is it just inferred from customer emails? The only failures I ever see come through are declined credit cards or the regular cancellations from users who used the 15min refund window.
- dpcan 15y agoThe orders show up as "Payment Declined" in the order inbox, or "Cancelled by Google". If a customer just refunds, then the order just says "Cancelled" and the details of the order say that the card was successfully authorized. It's those people that WANT to give you their money but get stopped because of a Payment Decline or Google Cancel that are ridiculous.
- baconner 15y agoI don't see how you can hang payment declines on Google. Customers failing to enter valid credit card information is just an ecommerce fact of life.
- jwatte 15y agoI bet at least 50% of failures are customers trying to use someone else's card, or habitual charge-backers. What is the experience for each channel 90 days in when actual chargebacks start hitting?
- bignoggins 15y agoFrom the Google Checkout inbox. The 20% is just an eyeball estimate of errors/payment declined vs actual sales.