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Amazon used to be great. They used to refund, or replace an order immediately. The other day I literally had a chat support agent tell me to call the shipper to
by zaphod12 5y ago
Amazon used to be great. They used to refund, or replace an order immediately. The other day I literally had a chat support agent tell me to call the shipper to check status and then gave me the Amazon support number, because Amazon was the shipper. This was after the website showed it as probably lost. They have decided that they don't need to care anymore. Oh, they also have started hiding the late order in your order history... imagine hoping you'll forget.
- ryanlol 5y agoDid you try speaking to another agent before declaring that Amazon support has gone bad? This is not consistent with my (recent) experiences.
- hn8788 5y agoI've had the opposite experience. They've refunded things that didn't arrive, no questions asked. The only annoyance I've had with them is that a driver left a package at someone elses house and said it was delivered, and support said to walk around our neighbors houses and see if we could find it before they would refund it.