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This is fraud. If it's trivially provable the product is not counterfeit, then what they did is criminal. Not civil. If so, it should be documented. All the ev
by cmurf 5y ago
This is fraud. If it's trivially provable the product is not counterfeit, then what they did is criminal. Not civil.
If so, it should be documented. All the evidence with relevant vendor contact information, accounts, dates, events. Each state has their own consumer protection laws, so as this involves interstate commerce who to report it to will vary, but you can start by calling local police. They can tell you about jurisdiction, and escalate to stat consumer protection division. And states work together with the FTC on such cases as well.
- blago 5y agoI doubt my local police would've been eager to take on Amazon. I think I've had enough after more than a year of misery exchanging close to a 1,000 emails and 2 appeals with Amazon, writing my congressmen and senator (stock reply lauding their achievements with the CARES act), and reporting to FTC (no reply). At some point you have to move on and continue living your life.
- throwaway1777 5y agoKeep trying some of the other 3 letter agencies for stuff at Amazon scale. Surely some bureaucrat would love to take on FAANG.
- tyingq 5y agoIn some areas, small claims court might have been a reasonable avenue.
- starwind 5y agoIt may be worth contacting the federal prosecutor with jurisdiction in your area. There are a whole lot of government lawyers who would love to make a name for themselves by bringing charges or winning a settlement against Amazon
- giantg2 5y agoAt least you got replies from your representatives. I faced an issue with rights violations and I couldn't even get responses. Unfortunately, the experience was similar to what you described. The system is fundamentally broken.
- rasz 5y agoThe magic ingredient you lacked was Lawyers. Letters from lawyers are rarely ignored. Of course this costs money, that why Amazon is not afraid to hurt small guys.
- FDSGSG 5y agoFWIW there are not many HN users for whom it would be cheaper to personally write 1000 emails than hire a lawyer to write one or two letters.
- technobabbler 5y agoThis is America. Amazon owns politicians and governments outright. Legality doesn't matter. Power does, and they have it, and you don't.