5 ms·

It seems like blatant fraud to me but I'm not a seller, just a shopper who is currently reevaluating their relationship with Amazon(unfortunately not for the 1s

It seems like blatant fraud to me but I'm not a seller, just a shopper who is currently reevaluating their relationship with Amazon(unfortunately not for the 1st time either). I feel that the fact they canceled my order without offering me a raincheck for the items they already charged my credit card for or at the keast give me the option to wait for reshipping. Now every item on the store is 15% to 250% higher if it is even available anymore...well is unfair especifically so close to Xmas. It just seems any response would have been better than the brow beating served up by an angry customer service rep. Heres the FOAD letter they just sent me. >>>>Hello, As you are likely aware, unprecedented weather events across British Columbia have resulted in road closures and damage to infrastructure that is severely hindering transportation into and out of Western Canada. Unfortunately, because of these events, we can no longer provide an estimated date for delivery of your package. If you do not want to wait for your package, please contact our Customer Service team to discuss other options. Thank you for your understanding. We wish everyone affected a safe and quick recovery. Please know that we also continue to prioritize the health and safety of our Amazon associates while we work through these challenges. Sincerely, Customer Service Amazon.ca SINCERELY? Pfft! At keast they are not canceling the items that real carriers fedex, canada post picked up....unlike the amazon contract carriers they use and abuse.

sigmaprimus 5y ago
PS: I also puchased a Laptop through BestBuy around the same time that got caught up in this mess, they used FedEx as their carrier. There package was held up at the FedEx warehore in Richmond for 5 days but they have now rerouted it through Calgary and I expect I will recieve it eventually. Far better decisions in my opinion.
tasogare 5y ago
> shopper who is currently reevaluating their relationship with Amazon(unfortunately not for the 1st time either) How many more times before you start acting on it for real? I had two bad experience Amazon France and never used since then. This company is crap, not only for buyers but for employees and traditional retail too. Also evade taxes. If you want things to change it's time to stop using it for real.
- vladvasiliu 5y ago
  Would you mind giving some details on your issues? As a French user of Amazon, I've always watched these topics with a bit of concern, but never had myself any issues. I figured their practices might be different for whatever reason in the EU as compared to the US / Canada. Even deliveries fulfilled by Amazon have been great experiences, with the people coming to my door (I live in an apartment building with a concierge not accepting packages).
  - ryanlol 5y ago
    > I live in an apartment building with a concierge not accepting packages What kind of a concierge is this? How do you not get into fights over this?
    - vladvasiliu 5y ago
      > What kind of a concierge is this? Apparently they only take care of the building. "Public hours" are very restrained, so basically the delivery guy has next to no chance of finding it open. > How do you not get into fights over this? I rent, so I can't really complain about it effectively. But I was surprised to find this was the case, since I was looking for a building with a concierge for this exact reason, and it's the first time I've seen this. Guess I'll know for the next time...
      - ryanlol 5y ago
        Oh, so it’s the same scam as in Spain where they like to refer to the security guy as “the concierge”. I rent too, I’d just print out some flyers about the subject and drop them in all the neighbours mailboxes. This kind of stuff is just petty.
  - tasogare 5y ago
    Il y a quelques années j'avais commandé des livres sur Amazon pour des cadeaux, à différents moments si je me souviens bien. Un gros livre de cuisine d'un cuisinier célèbre : les bords étaient abîmés. Je demande un changement, le nouvel exemplaire est abîmé aussi. Du coup, demande de remboursement et j'ai fini par l'acheter à la Fnac... C'était embêtant d'avoir à faire ça et la personne a eu son cadeau en retard. Un autre livre, moins sensible au niveau de la couverture, là aussi pour un cadeau est arrivé abîmé. Donc voilà, surtout pour des cadeaux c'est vraiment la loterie et ça ne vaut pas le risque. Autant payer quelques euros plus chers et acheter un exemplaire sans défaut à la librairie du coin.
sct202 5y ago
Seems like price gouging if they're cancelling your original order but still allowing orders at the updated higher price.

sigmaprimus 5y ago

PS: I also puchased a Laptop through BestBuy around the same time that got caught up in this mess, they used FedEx as their carrier. There package was held up at the FedEx warehore in Richmond for 5 days but they have now rerouted it through Calgary and I expect I will recieve it eventually. Far better decisions in my opinion.

tasogare 5y ago

> shopper who is currently reevaluating their relationship with Amazon(unfortunately not for the 1st time either) How many more times before you start acting on it for real? I had two bad experience Amazon France and never used since then. This company is crap, not only for buyers but for employees and traditional retail too. Also evade taxes. If you want things to change it's time to stop using it for real.

vladvasiliu 5y ago
Would you mind giving some details on your issues? As a French user of Amazon, I've always watched these topics with a bit of concern, but never had myself any issues. I figured their practices might be different for whatever reason in the EU as compared to the US / Canada. Even deliveries fulfilled by Amazon have been great experiences, with the people coming to my door (I live in an apartment building with a concierge not accepting packages).
- ryanlol 5y ago
  > I live in an apartment building with a concierge not accepting packages What kind of a concierge is this? How do you not get into fights over this?
  - vladvasiliu 5y ago
    > What kind of a concierge is this? Apparently they only take care of the building. "Public hours" are very restrained, so basically the delivery guy has next to no chance of finding it open. > How do you not get into fights over this? I rent, so I can't really complain about it effectively. But I was surprised to find this was the case, since I was looking for a building with a concierge for this exact reason, and it's the first time I've seen this. Guess I'll know for the next time...
    - ryanlol 5y ago
      Oh, so it’s the same scam as in Spain where they like to refer to the security guy as “the concierge”. I rent too, I’d just print out some flyers about the subject and drop them in all the neighbours mailboxes. This kind of stuff is just petty.
- tasogare 5y ago
  Il y a quelques années j'avais commandé des livres sur Amazon pour des cadeaux, à différents moments si je me souviens bien. Un gros livre de cuisine d'un cuisinier célèbre : les bords étaient abîmés. Je demande un changement, le nouvel exemplaire est abîmé aussi. Du coup, demande de remboursement et j'ai fini par l'acheter à la Fnac... C'était embêtant d'avoir à faire ça et la personne a eu son cadeau en retard. Un autre livre, moins sensible au niveau de la couverture, là aussi pour un cadeau est arrivé abîmé. Donc voilà, surtout pour des cadeaux c'est vraiment la loterie et ça ne vaut pas le risque. Autant payer quelques euros plus chers et acheter un exemplaire sans défaut à la librairie du coin.

sct202 5y ago

Seems like price gouging if they're cancelling your original order but still allowing orders at the updated higher price.