> The Internet is littered with complaints about dell PCs failing after warranty, and how recalls are covered up on them frequently. Not to divert from the top

> The Internet is littered with complaints about dell PCs failing after warranty, and how recalls are covered up on them frequently. Not to divert from the topic, but I sometimes wonder how companies on Twitter have their staff monitor tweets to get on top of social media controversies started by random people involving their brand (race, discrimination, etc.), while giving a cold shoulder to paying customers complaining about broken product features or design (with staple replies such as "contact support" or "see warranty info").