The idea of pets.com vs chewy is a function of bias due to failed events is a bit stretched. The real reason is consumers trust and access to online payments. I

The idea of pets.com vs chewy is a function of bias due to failed events is a bit stretched. The real reason is consumers trust and access to online payments. In 2000 very few were online shopping because the experience was clunky and unsafe. Mobile and fraud protection changed the game.