9 ms·

Funny I just saw this thread, today I learned that my integrated (not removeable) XPS 15 9570 laptop battery just died just a few months after my warranty expir

Funny I just saw this thread, today I learned that my integrated (not removeable) XPS 15 9570 laptop battery just died just a few months after my warranty expired on my Dell XPS laptop... The Internet is littered with complaints about dell PCs failing after warranty, and how recalls are covered up on them frequently. And my XPS desktop had faulty connections on it's mother board (That were known by Dell even before I bought it) for the Hard Drive controller that I discovered just after the warranty replacement expired on it... 2 problems that lead to costly repair and buying expensive replacement parts.... I have a 10 year old Dell XPS 16 that still runs (granted only windows7), but I never had any problems with it.... XPS quality has declined greatly since my first one. The standard 1 year warranty isn't enough for the way Dell computers have become shoddy, I'm deeply disappointed in Dell, and will not be buying any more of them... I don't have time to build my own, does anyone know a rock solid/powerful brand I can buy instead of Dell? I kind of miss Micron PCs.

bryan0 5y ago
I stopped buying Dells ~10 years ago when my last one stopped charging from the AC adapter. It used some hardware check to determine whether it was using an “authentic” Dell AC adapter, but if there was a failure with the check you were SOL.
14 5y ago
I bought a $1000 plus gaming laptop for my son and exactly a year and a month later the hinges bust off the thing. I am so ticked off and will never buy another one. Too cheaply made and the fact that it happened a month after warranty was the kicker. I keep hearing my dad talking about companies designing parts to last just long enough. They don't care if some people claim warranty they have done the numbers and if it can last a year they don't care. Sad.
credittw2021 5y ago
Dell quality and practices have been questionable for some time. Back in they day, they went out of their way to use non ATX power supplies. My first xps desktop was utterly incapable of having all of its drive bays used without said drives cooking to premature failure. My current work XPS laptop will downclock to 800mhz when chromium has hardware acceleration enabled. Other colleagues have had multiple laptops replaced because theirs downclocked when plugged into AC. Dell is no better in quality than most of the MFGs who died in the 90s and 00s. (As a random aside, I loved how HP would use a nice ASUS mobo and then trash everything else back in the day. We used to joke those little cases were what an Antec 1080 pooped out)
- userbinator 5y ago
  My current work XPS laptop will downclock to 800mhz when chromium has hardware acceleration enabled. That is at least partly Intel's fault for creating CPUs with "configurable TDP-down" and the whole power limit thing. It happens to Lenovos too. There are utilities that can stop that from happening and let you use the full potential of the hardware. There's some discussion about that here: https://news.ycombinator.com/item?id=18425687 https://news.ycombinator.com/item?id=18425687
- KennyBlanken 5y ago
  When did they stop using nonstandard PSUs? Also, their motherboards are not a standard size. At least they aren't pulling the crap HP does on the enterprise side - requiring service contracts to access firmware updates. This means there's financial incentive to include bugs in component firmware now, to "fix" over time. Oh yeah, and they also DRM'd drive caddies by integrating a bunch of useless capacity indicator LEDs on the front of the drive tray, because they want people to buy their stupidly overpriced drives instead of buying caddies at $5/pop off ebay and putting bulk-purchased drives in.
- easytiger 5y ago
  I've owned several XPS laptops. For less than two days each. All returned. The quality control is a joke and I more wouldn't touch Dell with a bargepole. One XPS 15 powered off every 5 minutes. One had a high pitched whine. In one I had the keys were loose and not fitted properly. In another the hinge was screwed and another became inexplicably hot at idle to the point it was painful to touch. When I asked to return these they didn't even care why I was returning them.
  - ziml77 5y ago
    I had one with the whine and a trackpad issue together! I returned that crap so fast. I don't know how that whine was left out of all the reviews I had seen. All you had to do to hear it was cause the laptop to turn on its fans.
    - 5y ago
asddubs 5y ago
you could give the framework laptop a shot, it's designed to be easily repairable. otherwise maybe a thinkpad?
- victor9000 5y ago
  I was just about to recommend a framework. I've been running Ubuntu on one from batch 1 and I couldn't be happier. Funny enough, I also came from an XPS, and switched after realizing that dell intends for their machines to be disposable. Now I can upgrade and replace anything and everything and boy do I ever love it.
- crossroadsguy 5y ago
  Only if commenter is from USA.
  - DeathArrow 5y ago
    If he's from EU, he might try Pcspecialist as mentioned in another comment.
  - Karsteski 5y ago
    Or Canada, actually.
ComputerGuru 5y ago
The 9560/5520 battery was perfectly removable. I didn’t know they did away with that the next year.
- throwaway946513 5y ago
  I have a 9570 - it's still a removable battery, just no longer external to the system.
joseluis 5y ago
another crappy experience with a Dell xps15 9575... the feeling of a laptop built to quickly auto desintegrate, with crappy components, bad BT/wifi module, very unreliable touchpad, butter screws... everything sucked ass. I remember also not being able to use the laptop 90 degrees on its side to see a movie for example because the keyboard would stop working and the fan would start to run at max speed. that was the worst laptop I've ever had and the most expensive too. never again dell for me. after that I bought a custom 14 inch laptop in pcspecialist back when they still had amd ryzen models (Ryzen 7 4800H 8 cores, 64 Gb ram, no preinstalled OS...) which is the best laptop I've ever had in my entire life. It's been complete opposite experience in terms of enjoyment and reliability, with very few issues using Linux (my only complain the inability to put to sleep, because it messes up the video after waking up even with the latest kernel).
- DeathArrow 5y ago
  Thanks for mentioning Pcspecialist. They seem to be making nice laptops which are aren't more costly than brand names such as HP or Dell or Lenovo.
mikepurvis 5y ago
Fellow 9570 user here; I upgraded my RAM, but my biggest complaint with it by far is around power management. Even running Windows 10 and nothing "weird" as far as VMs or whatever, it feels like I get completely unpredictable battery life— sometimes it's 6 hours no problem, other times it's at 50% after just an hour. Most troubling still is that I've had multiple instances of bringing the computer out of sleep after it was sitting on the charger, and then a moment later it goes into a battery panic and shuts itself down. But then after rebooting (on external power), it shows the battery as full again and doesn't charge any further. I basically can't depend on the computer to be usable on battery unless I fully shut it down when I know it's full.
- exikyut 5y ago
  I've read/heard enough Internet anecdata to be >50% confident you're experiencing issues associated with "modern standby", most current implementations of which are horribly broken (both, IIUC, in terms of bad/nonexistent Linux support, and broken Windows experiences). A quick google found https://www.notebookcheck.net/Dell-backtracks-on-XPS-15-9570-S3-sleep-fix.423082.0.html https://www.notebookcheck.net/Dell-backtracks-on-XPS-15-9570..., which notes that the BIOS removed S3 sleep support (the standby method used since the dinosaurs) in version 1.3.0. The suggestion might be actively harmful, impossible, void your warranty, irrelevant for reason(s) I'm not aware of, or any combination thereof, but I wonder what would happen if you downgraded the BIOS to that version. (Once again, this suggestion is the equivalent of blindly reaching into a Pandora's box full of piranhas, pulling the first thing out I touch, and going "hmm, would this work?" :D) In any case, googling around for "modern standby" and "s3" (ie, "9570 s3") will reveal the debacle behind the curtain ._. Edit: Found https://www.dell.com/community/XPS/XPS-15-9570-BIOS-1-3-0-sleep-mode-gone/td-p/6131926 https://www.dell.com/community/XPS/XPS-15-9570-BIOS-1-3-0-sl... which adds some interesting insight ("The issue is the following"), along with https://www.dell.com/community/XPS/XPS-15-9570-BIOS-1-3-0-sleep-mode-gone/m-p/6233149/highlight/true#M22038 https://www.dell.com/community/XPS/XPS-15-9570-BIOS-1-3-0-sl... (BIOS downgrade blocked starting at 1.4.0) :(
  - artificialLimbs 5y ago
    I could not get my Latitude 5515 to sleep properly after weeks of playing with it. I settled on a song and dance of setting hibernate on and making sure I pull the power cord out and wait a few seconds before closing the laptop. Works every time and 'bootup' takes a few seconds.
rpgmaker 5y ago
I've had to change the battery of every laptop I ever owned after a year or two after warranty expires. Why would anyone buy a laptop with a non removable battery? It's crazy.
- jacquesm 5y ago
  Because the thin ones are all like that. They typically use prismatic cells glued in place.
- thinkmassive 5y ago
  Same goes for soldered SSDs, both components degrade with use. It’s like buying a car with tires that last 50k miles, but if you want to replace them you have to cut off the entire drivetrain and weld on a new one. Technically possible but only with excessive effort.
  - DeathArrow 5y ago
    >It’s like buying a car with tires that last 50k miles, but if you want to replace them you have to cut off the entire drivetrain and weld on a new one. I think that car manufacturers can borrow a lot of bad ideas from IT: not being able to own a car, instead just renting it from the company, artificially gimping it and requiring a sum of money to "unlock the features".
    - vezycash 5y ago
      >requiring a sum of money to "unlock the features". Tesla already did this
      - SyzygistSix 5y ago
        I feel like the more egregious example is BMW's subscription model for heated seats. I think once you buy the self-driving package, you get to keep it, along with future updates. Sure, it's pricey but it's also an incredible feature. The idea of being able to have your car do the work on interstates sounds amazing, not that I can afford it. If it required yearly payments and cost extra to upgrade, that would be pretty bad, in my opinion.
gjs278 5y ago
the time it took you to write this post you could have bought all the parts and assembled them yourself. you have the time.
ksec 5y ago
> The Internet is littered with complaints about dell PCs failing after warranty, and how recalls are covered up on them frequently. Technology has advanced to the point where they can get some components to fail soon after warranty period expired with decent accuracy. Power unit failure tends to be a common one. In terms of PC, your best bet is probably Framework laptop.
- smt88 5y ago
  > Technology has advanced to the point where they can get some components to fail soon after warranty period expired with decent accuracy. Power unit failure tends to be a common one. Unless the hardware is designed to be damaged (or restricted) by software, there's no way this is true. Technology can be great, but you can't "program" hardware to die on a certain date without knowing how it will be used, how long it will be used, what temperatures it will operate in, etc. And you're not even considering that the manufacturer has no idea when the hardware will be sold and therefore doesn't even know the date that the hardware "should" fail. Unless you have some evidence that this is both possible and happening, it's just a conspiracy theory.
  - DeathArrow 5y ago
    >Unless you have some evidence that this is both possible and happening, it's just a conspiracy theory. It's quite easy and I think most manufacturers of electronic devices, electric appliances and even cars are doing it. You just have to calculate what the average working time during the warranty period and adjust the quality of materials and the build quality so the MTBF is just a bit higher than that time.
    - smt88 5y ago
      > even cars are doing it Cars are not doing it. Like I said: provide a source that isn't your own suspicions and anecdata. I am a shareholder of an auto insurance company, and our actuaries would know if cars were doing it. There is a lot of very high-quality data about vehicle reliability, and major trends are very visible. Car companies are often stupid and/or evil, but they can't (and don't) precisely plan obsolescence. Car usage is a huge bell curve, with the average American driving ~15k miles/year, but large groups of people driving far less or far more. You couldn't possibly plan a car to fail at X years.
DeathArrow 5y ago
>does anyone know a rock solid/powerful brand I can buy instead of Dell? I kind of miss Micron PCs. I've had good experiences with HP Elitebook x360.
- semi-extrinsic 5y ago
  Depending on model, I guess. My 2 year old x360 has so bad airflow for cooling that I've had multiple "meltdowns" if I forget to put a spacer underneath it. Basically the whole thing shuts down and won't boot again for an hour, and the underside is painfully hot. A pencil underneath the screen hinge works best for keeping enough airflow to avoid this. The first time it had a meltdown, my touchpad stopped working completely, so I went with an external mouse. Second time, the touchpad melted itself back into place I guess, so now it works again.
- Lhiw 5y ago
  Lenovo or framework. Lenovo gets worse every year but it's still better than dell or any other consumer garbage.
- Gigachad 5y ago
  The newest Macbooks (2021) are looking pretty good tbh. They reworked the design to make the battery trivially replaceable and by the looks of it, they will be selling the battery to end users soon.
  - iSnow 5y ago
    But battery is about the only thing you can replace. If your trackpad or keyboard fails, you have to swap out the whole top assembly. If your camera or display cable goes, you have to replace the lid. Part of that is unavoidable as laptops become ever more thin, but I am reasonably sure Apple could make the keyboard replaceable.
    - Tsiklon 5y ago
      I recall on the older machines that they had upwards of 60 screws holding the keyboard into the top panel. I’ve not checked out a teardown in a long time, is that still the case or is it riveted in? I always suspected that 60+ screw solution was very much over engineered but I guess they wanted to eliminate any potential for flex of any sort.
sirius87 5y ago
> The Internet is littered with complaints about dell PCs failing after warranty, and how recalls are covered up on them frequently. Not to divert from the topic, but I sometimes wonder how companies on Twitter have their staff monitor tweets to get on top of social media controversies started by random people involving their brand (race, discrimination, etc.), while giving a cold shoulder to paying customers complaining about broken product features or design (with staple replies such as "contact support" or "see warranty info").
- Lhiw 5y ago
  The woke foke would lose their shit if they were told to contact customer support.
sigstoat 5y ago
> Funny I just saw this thread, today I learned that my integrated (not removeable) XPS 15 9570 laptop battery takes about 10 minutes and the correct screwdriver to replace the battery on most every dell XPS laptop i've seen.

bryan0 5y ago

I stopped buying Dells ~10 years ago when my last one stopped charging from the AC adapter. It used some hardware check to determine whether it was using an “authentic” Dell AC adapter, but if there was a failure with the check you were SOL.

14 5y ago

I bought a $1000 plus gaming laptop for my son and exactly a year and a month later the hinges bust off the thing. I am so ticked off and will never buy another one. Too cheaply made and the fact that it happened a month after warranty was the kicker. I keep hearing my dad talking about companies designing parts to last just long enough. They don't care if some people claim warranty they have done the numbers and if it can last a year they don't care. Sad.

credittw2021 5y ago

Dell quality and practices have been questionable for some time. Back in they day, they went out of their way to use non ATX power supplies. My first xps desktop was utterly incapable of having all of its drive bays used without said drives cooking to premature failure. My current work XPS laptop will downclock to 800mhz when chromium has hardware acceleration enabled. Other colleagues have had multiple laptops replaced because theirs downclocked when plugged into AC. Dell is no better in quality than most of the MFGs who died in the 90s and 00s. (As a random aside, I loved how HP would use a nice ASUS mobo and then trash everything else back in the day. We used to joke those little cases were what an Antec 1080 pooped out)

userbinator 5y ago
My current work XPS laptop will downclock to 800mhz when chromium has hardware acceleration enabled. That is at least partly Intel's fault for creating CPUs with "configurable TDP-down" and the whole power limit thing. It happens to Lenovos too. There are utilities that can stop that from happening and let you use the full potential of the hardware. There's some discussion about that here: https://news.ycombinator.com/item?id=18425687 https://news.ycombinator.com/item?id=18425687
KennyBlanken 5y ago
When did they stop using nonstandard PSUs? Also, their motherboards are not a standard size. At least they aren't pulling the crap HP does on the enterprise side - requiring service contracts to access firmware updates. This means there's financial incentive to include bugs in component firmware now, to "fix" over time. Oh yeah, and they also DRM'd drive caddies by integrating a bunch of useless capacity indicator LEDs on the front of the drive tray, because they want people to buy their stupidly overpriced drives instead of buying caddies at $5/pop off ebay and putting bulk-purchased drives in.
easytiger 5y ago
I've owned several XPS laptops. For less than two days each. All returned. The quality control is a joke and I more wouldn't touch Dell with a bargepole. One XPS 15 powered off every 5 minutes. One had a high pitched whine. In one I had the keys were loose and not fitted properly. In another the hinge was screwed and another became inexplicably hot at idle to the point it was painful to touch. When I asked to return these they didn't even care why I was returning them.
- ziml77 5y ago
  I had one with the whine and a trackpad issue together! I returned that crap so fast. I don't know how that whine was left out of all the reviews I had seen. All you had to do to hear it was cause the laptop to turn on its fans.
  - 5y ago

asddubs 5y ago

you could give the framework laptop a shot, it's designed to be easily repairable. otherwise maybe a thinkpad?

victor9000 5y ago
I was just about to recommend a framework. I've been running Ubuntu on one from batch 1 and I couldn't be happier. Funny enough, I also came from an XPS, and switched after realizing that dell intends for their machines to be disposable. Now I can upgrade and replace anything and everything and boy do I ever love it.
crossroadsguy 5y ago
Only if commenter is from USA.
- DeathArrow 5y ago
  If he's from EU, he might try Pcspecialist as mentioned in another comment.
- Karsteski 5y ago
  Or Canada, actually.

ComputerGuru 5y ago

The 9560/5520 battery was perfectly removable. I didn’t know they did away with that the next year.

throwaway946513 5y ago
I have a 9570 - it's still a removable battery, just no longer external to the system.

joseluis 5y ago

another crappy experience with a Dell xps15 9575... the feeling of a laptop built to quickly auto desintegrate, with crappy components, bad BT/wifi module, very unreliable touchpad, butter screws... everything sucked ass. I remember also not being able to use the laptop 90 degrees on its side to see a movie for example because the keyboard would stop working and the fan would start to run at max speed. that was the worst laptop I've ever had and the most expensive too. never again dell for me. after that I bought a custom 14 inch laptop in pcspecialist back when they still had amd ryzen models (Ryzen 7 4800H 8 cores, 64 Gb ram, no preinstalled OS...) which is the best laptop I've ever had in my entire life. It's been complete opposite experience in terms of enjoyment and reliability, with very few issues using Linux (my only complain the inability to put to sleep, because it messes up the video after waking up even with the latest kernel).

DeathArrow 5y ago
Thanks for mentioning Pcspecialist. They seem to be making nice laptops which are aren't more costly than brand names such as HP or Dell or Lenovo.

mikepurvis 5y ago

Fellow 9570 user here; I upgraded my RAM, but my biggest complaint with it by far is around power management. Even running Windows 10 and nothing "weird" as far as VMs or whatever, it feels like I get completely unpredictable battery life— sometimes it's 6 hours no problem, other times it's at 50% after just an hour. Most troubling still is that I've had multiple instances of bringing the computer out of sleep after it was sitting on the charger, and then a moment later it goes into a battery panic and shuts itself down. But then after rebooting (on external power), it shows the battery as full again and doesn't charge any further. I basically can't depend on the computer to be usable on battery unless I fully shut it down when I know it's full.

exikyut 5y ago
I've read/heard enough Internet anecdata to be >50% confident you're experiencing issues associated with "modern standby", most current implementations of which are horribly broken (both, IIUC, in terms of bad/nonexistent Linux support, and broken Windows experiences). A quick google found https://www.notebookcheck.net/Dell-backtracks-on-XPS-15-9570-S3-sleep-fix.423082.0.html https://www.notebookcheck.net/Dell-backtracks-on-XPS-15-9570..., which notes that the BIOS removed S3 sleep support (the standby method used since the dinosaurs) in version 1.3.0. The suggestion might be actively harmful, impossible, void your warranty, irrelevant for reason(s) I'm not aware of, or any combination thereof, but I wonder what would happen if you downgraded the BIOS to that version. (Once again, this suggestion is the equivalent of blindly reaching into a Pandora's box full of piranhas, pulling the first thing out I touch, and going "hmm, would this work?" :D) In any case, googling around for "modern standby" and "s3" (ie, "9570 s3") will reveal the debacle behind the curtain ._. Edit: Found https://www.dell.com/community/XPS/XPS-15-9570-BIOS-1-3-0-sleep-mode-gone/td-p/6131926 https://www.dell.com/community/XPS/XPS-15-9570-BIOS-1-3-0-sl... which adds some interesting insight ("The issue is the following"), along with https://www.dell.com/community/XPS/XPS-15-9570-BIOS-1-3-0-sleep-mode-gone/m-p/6233149/highlight/true#M22038 https://www.dell.com/community/XPS/XPS-15-9570-BIOS-1-3-0-sl... (BIOS downgrade blocked starting at 1.4.0) :(
- artificialLimbs 5y ago
  I could not get my Latitude 5515 to sleep properly after weeks of playing with it. I settled on a song and dance of setting hibernate on and making sure I pull the power cord out and wait a few seconds before closing the laptop. Works every time and 'bootup' takes a few seconds.

rpgmaker 5y ago

I've had to change the battery of every laptop I ever owned after a year or two after warranty expires. Why would anyone buy a laptop with a non removable battery? It's crazy.

jacquesm 5y ago
Because the thin ones are all like that. They typically use prismatic cells glued in place.
thinkmassive 5y ago
Same goes for soldered SSDs, both components degrade with use. It’s like buying a car with tires that last 50k miles, but if you want to replace them you have to cut off the entire drivetrain and weld on a new one. Technically possible but only with excessive effort.
- DeathArrow 5y ago
  >It’s like buying a car with tires that last 50k miles, but if you want to replace them you have to cut off the entire drivetrain and weld on a new one. I think that car manufacturers can borrow a lot of bad ideas from IT: not being able to own a car, instead just renting it from the company, artificially gimping it and requiring a sum of money to "unlock the features".
  - vezycash 5y ago
    >requiring a sum of money to "unlock the features". Tesla already did this
    - SyzygistSix 5y ago
      I feel like the more egregious example is BMW's subscription model for heated seats. I think once you buy the self-driving package, you get to keep it, along with future updates. Sure, it's pricey but it's also an incredible feature. The idea of being able to have your car do the work on interstates sounds amazing, not that I can afford it. If it required yearly payments and cost extra to upgrade, that would be pretty bad, in my opinion.

gjs278 5y ago

the time it took you to write this post you could have bought all the parts and assembled them yourself. you have the time.

ksec 5y ago

> The Internet is littered with complaints about dell PCs failing after warranty, and how recalls are covered up on them frequently. Technology has advanced to the point where they can get some components to fail soon after warranty period expired with decent accuracy. Power unit failure tends to be a common one. In terms of PC, your best bet is probably Framework laptop.

smt88 5y ago
> Technology has advanced to the point where they can get some components to fail soon after warranty period expired with decent accuracy. Power unit failure tends to be a common one. Unless the hardware is designed to be damaged (or restricted) by software, there's no way this is true. Technology can be great, but you can't "program" hardware to die on a certain date without knowing how it will be used, how long it will be used, what temperatures it will operate in, etc. And you're not even considering that the manufacturer has no idea when the hardware will be sold and therefore doesn't even know the date that the hardware "should" fail. Unless you have some evidence that this is both possible and happening, it's just a conspiracy theory.
- DeathArrow 5y ago
  >Unless you have some evidence that this is both possible and happening, it's just a conspiracy theory. It's quite easy and I think most manufacturers of electronic devices, electric appliances and even cars are doing it. You just have to calculate what the average working time during the warranty period and adjust the quality of materials and the build quality so the MTBF is just a bit higher than that time.
  - smt88 5y ago
    > even cars are doing it Cars are not doing it. Like I said: provide a source that isn't your own suspicions and anecdata. I am a shareholder of an auto insurance company, and our actuaries would know if cars were doing it. There is a lot of very high-quality data about vehicle reliability, and major trends are very visible. Car companies are often stupid and/or evil, but they can't (and don't) precisely plan obsolescence. Car usage is a huge bell curve, with the average American driving ~15k miles/year, but large groups of people driving far less or far more. You couldn't possibly plan a car to fail at X years.

DeathArrow 5y ago

>does anyone know a rock solid/powerful brand I can buy instead of Dell? I kind of miss Micron PCs. I've had good experiences with HP Elitebook x360.

semi-extrinsic 5y ago
Depending on model, I guess. My 2 year old x360 has so bad airflow for cooling that I've had multiple "meltdowns" if I forget to put a spacer underneath it. Basically the whole thing shuts down and won't boot again for an hour, and the underside is painfully hot. A pencil underneath the screen hinge works best for keeping enough airflow to avoid this. The first time it had a meltdown, my touchpad stopped working completely, so I went with an external mouse. Second time, the touchpad melted itself back into place I guess, so now it works again.
Lhiw 5y ago
Lenovo or framework. Lenovo gets worse every year but it's still better than dell or any other consumer garbage.
Gigachad 5y ago
The newest Macbooks (2021) are looking pretty good tbh. They reworked the design to make the battery trivially replaceable and by the looks of it, they will be selling the battery to end users soon.
- iSnow 5y ago
  But battery is about the only thing you can replace. If your trackpad or keyboard fails, you have to swap out the whole top assembly. If your camera or display cable goes, you have to replace the lid. Part of that is unavoidable as laptops become ever more thin, but I am reasonably sure Apple could make the keyboard replaceable.
  - Tsiklon 5y ago
    I recall on the older machines that they had upwards of 60 screws holding the keyboard into the top panel. I’ve not checked out a teardown in a long time, is that still the case or is it riveted in? I always suspected that 60+ screw solution was very much over engineered but I guess they wanted to eliminate any potential for flex of any sort.

sirius87 5y ago

> The Internet is littered with complaints about dell PCs failing after warranty, and how recalls are covered up on them frequently. Not to divert from the topic, but I sometimes wonder how companies on Twitter have their staff monitor tweets to get on top of social media controversies started by random people involving their brand (race, discrimination, etc.), while giving a cold shoulder to paying customers complaining about broken product features or design (with staple replies such as "contact support" or "see warranty info").

Lhiw 5y ago
The woke foke would lose their shit if they were told to contact customer support.

sigstoat 5y ago

> Funny I just saw this thread, today I learned that my integrated (not removeable) XPS 15 9570 laptop battery takes about 10 minutes and the correct screwdriver to replace the battery on most every dell XPS laptop i've seen.