I find users' attachment to trivial details of services they use so fascinating. I honestly cannot recall a single instance of when I cared that something was c

I find users' attachment to trivial details of services they use so fascinating. I honestly cannot recall a single instance of when I cared that something was changed that I loudly complained. I decided that either the service was acceptable to continue using or I began searching for alternatives. But many people do care and I'd be interested in learning more about why that is, if anyone has any reading recommendations. Also, this whole situation reminds me of a time when Facebook was changing their design relatively frequently. As a result groups such as "1 million strong against the Facebook redesign" kept popping up. And of course this masterpiece: https://www.youtube.com/watch?v=5KvZ-KQWuJM https://www.youtube.com/watch?v=5KvZ-KQWuJM e. I remembered an instance in which I complained: it was when a service silently added telemetry and implemented it as opt-out instead of opt-in.