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It was definitely poorly written. It's correct, since they never called you, it was you who called them. But it does raise the question as to how to teach peopl
by lokedhs 5y ago
It was definitely poorly written. It's correct, since they never called you, it was you who called them. But it does raise the question as to how to teach people that who initiates the contact is very important and completely changes the security analysis.
- lowercased 5y agoThe message should have read "You were speaking to one of our agents who indicated in the last minute or so they would send you a confirmation code. The code is XXXXX. Do not give this to anyone unless you initiated contact with our bank." Or... something closer to the actual scenario as it was playing out.