Unfortunately financial companies act outside of the best practices that make it impossible for the consumer to distinguish. After being transferred during aft

Unfortunately financial companies act outside of the best practices that make it impossible for the consumer to distinguish. After being transferred during after hours, American Express asked me for some unnecessary information and I hung up. I called back and got someone different with a local US accent and I told them what I encountered and they said that's normal (facepalm). I called back during normal business hours and the more expected experience occurred.