They did this to me for three years, including after I talked to humans. In 2017, a policy change meant that when a rider reported a driver, the driver rating

They did this to me for three years, including after I talked to humans. In 2017, a policy change meant that when a rider reported a driver, the driver rating stayed. Prior to that, things were being handled. Afterwards, a five year five star account dropped to 2.6 in two months. The only solution was to stop using Uber. I've been gone for four years. What I learned is that Uber is needed in tiny towns, but in every decent sized city, I have better experiences with lyft and flywheel anyway. What originally brought me to Uber was faster, lower hassle rides with fewer scams. No loss, it turns out