The extreme examples helped me imagine customer service would by necessity tend towards the generic interactions, like you expect from csr sourced overseas. Se

The extreme examples helped me imagine customer service would by necessity tend towards the generic interactions, like you expect from csr sourced overseas. Seems like no customer would be the wiser, and expect their favorite store has gone mainstream/is a success. As long as they can get their blessed dog bed accessories, customers won’t care much either I suspect. But the real issue for me is what about the products? Will products get better by further design and development? Or are we talking about another niche entirely? Crap products catering to customers with more money than sense?