> Regardless of what you think your process is, somewhere near the top of the leadership pyramid, it all boils down to a customer promise upon which hinges your

> Regardless of what you think your process is, somewhere near the top of the leadership pyramid, it all boils down to a customer promise upon which hinges your organization's reputation. Yep, this is exactly how I think about it as well, no matter how hard you try to train people to adapt to scrum with story points, at some level it turns into time estimates and deadlines anyway. So it's always going to be more or less pointless. Even if you do scrum with story points and estimates perfectly, just the fact that it is detached from time makes it useless anyway so it's just wasted paperwork that nobody wants to see.