While there are some valid points here, a lot of it seems to be moaning about having to pay for your own lack of good capacity planning, as if someone else shou

While there are some valid points here, a lot of it seems to be moaning about having to pay for your own lack of good capacity planning, as if someone else should eat the cost of your estimates being inaccurate or plans falling through. > That’s eight months of paying for nothing. You signed up for a service. You stop using the service but don't cancel. How is that anyone else's fault? Furthermore, your accounting is so bad that you didn't notice for months. Making cancellation difficult and other similar things are dark patterns, this complaint though is just disorganised people trying to pass the buck. > If you’d received an email before the bill hit That would be nice, and many providers do that (I get an invoice for the dedicated server I don't properly use yet each month, which is a reminder that I should get around to the rest of the things it was intended for or downscale the operation), but you could also set reminders when you sign up for something, or keep an eye on your accounts. > Unused seats? Still gotta pay for ‘em. Ask yourself this: if you had customers who agreed to x00 users each and you paid for infrastructure and employed support staff to support this level of user activity, would you be happy to take the hit when half those user accounts don't all end up being needed? I doubt it, so you shouldn't expect other businesses to do so either. Your planning failure is not someone else's problem. > But what if ... you actually ... wanted to add the seats. Well, the CRM would be only too happy to accommodate! Again I wonder how much business the writer is willing to give away for free. There are no links to their own policies to suggest that they operate better than what is being complained about here - if such evidence existed I'd expect a noise to be made. The real issue that is here sometimes is deliberately unhelpful bracketing of payment plans, jumping straight from 20 to 100 to 1000 seats with no provision to pay for a smaller amount of extra seats (perhaps at the 20-plan per-seat cost) because you need 110. But simply expecting to maybe not have to pay at all for the extra is a sign of a distasteful entitlement personality defect. > I’d love to know if you’ve seen or experienced these dark patterns — or worse! Ah, the infamous “please gift us free content for our future articles”!