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From one individual user’s perspective - card upfront trials mean that there’s a good chance either (a) I don’t want the product but will be unable to cancel th
by ssss11 5y ago
From one individual user’s perspective - card upfront trials mean that there’s a good chance either (a) I don’t want the product but will be unable to cancel the account due to dark ux/cx or (b) I’ll forget about the trial period and begin being billed then go through hell to get out of it.
I much much much prefer a no ties trial, even if you restrict functionality, volume or some other thing which makes it not useable for regular workloads. It’s a trial, I only need to get a feel for if I think this will work for me, then buy or move on.
- tzs 5y ago> I’ll forget about the trial period and begin being billed then go through hell to get out of it OK, this is probably a stupid question...but when signing up for a trial of product/service X, why not put a "decide on X" item on your calendar for sometime near the end of the trial?
- ssss11 5y agoYou’re right - that’s a no brainer everyone should be doing, but we don’t.