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Tesla isn't the only brand that has received an Excellent rating for owner satisfaction but a Poor rating for reliability from Consumer Reports surveys. Dyson
by commoner 5y ago
Tesla isn't the only brand that has received an Excellent rating for owner satisfaction but a Poor rating for reliability from Consumer Reports surveys.
Dyson also earned the same two ratings for several of its stick vacuums in 2019:
https://www.consumerreports.org/stick-vacuums/dyson-stick-vacuums-lose-cr-recommendation-over-reliability-issues-a3791934667/ https://www.consumerreports.org/stick-vacuums/dyson-stick-va...
Some brands just seem to command more loyalty from their customers than the quality of their products can justify.
- closetohome 5y agoFailure rate isn't the only metric that affects customer satisfaction. If the product works better than any of its competition, but has a 10% rate of complete failure (which is insanely high for a retail product), you're still going to have 90% customer satisfaction.