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> have poor tech support I think Apple not only has much better customer support than other FAANG's, I think they have objectively great customer service. If y
by cmckn 5y ago
> have poor tech support
I think Apple not only has much better customer support than other FAANG's, I think they have objectively great customer service. If you have a weird issue with your hardware, Apple will almost always blindly give you a replacement. I mean, hell; you even have a brick-and-mortar store to go to and get help. Apple's software in recent years has frustrated enthusiasts, but I think the average user actually likes the aggressive simplification of UI and paring down of power-user features. There are definitely bugs, I can't argue that, and average users definitely run across them; but I'm not sure my aunt has the same perception of Apple's software quality as I do. In general, I think Apple makes things that people want to buy; if they were truly user-hostile, the balance sheet wouldn't look the way it does.
- onion2k 5y agoThe closest consumer tech support to Apple in the FAANG world is probably Microsoft Xbox, or maybe Google's hardware division. Those are OK too. Apple are definitely better if you include AppleCare, but "paid support is better than free support" is a bit of a no brainer. If you compare Apple's free support for it's software, or it's support for developers, to other FAANG companies then it isn't better. It's equally terrible. None of those companies are good at support.
- tonyedgecombe 5y ago>There are definitely bugs, I can't argue that I'd argue that macOS is several orders of magnitude more reliable than it was in the past. Early releases were terrible. I know there are a lot of complaints about it here but I don't think that means much. People complain about everything here.
- paulryanrogers 5y agoMulti day and multi week repairs, with no recourse, aren't great support Nor are arbitrary appstore rejections with little power to appeal
- deleted 5y ago[deleted]
- iratewizard 5y agoI think you can argue that some aspects of Apple's customer support experience are leagues beyond the rest. The idea of having a genius bar is seeing support as more than just a cost center. But nobody else does anti-consumer patterns better than Apple either. Not even Google.
- karmanyaahm 5y ago> arbitrary appstore rejections with little power to appeal The big problem is, the average buyer doesn't see or know anything about that.