I'm quite a bit leery of this article, even though some of it is pretty accurate. There are some glaring problems with it, and I would advise you not to take it

I'm quite a bit leery of this article, even though some of it is pretty accurate. There are some glaring problems with it, and I would advise you not to take it as gospel truth. First, requiring a credit card for free trials is often necessary to weed out bad actors. Second, the author spends an awful lot of time complaining about being held to the terms of a contract that you willfully signed. I get that renegotiating a contract is nice to do for your customers, but it's a contract for a reason. Usually, when you signed up for that annual plan that you suddenly want out of, you were given a discounted rate by going annual. I notice that the author never mentions this when suggesting that companies are bad for holding up the terms of a contract. Finally keep in mind that this article is a marketing piece written by a saas product for rolling up saas payments.