>For most people every interaction with Apple goes through a human. No they don't. For a lot, sure. Most? No. These people the interact with are part of the f

>For most people every interaction with Apple goes through a human. No they don't. For a lot, sure. Most? No. These people the interact with are part of the faceless attribute, they're usually pretty robotic interactions. But yes, they're a great part of Apple. To talk to a human. >All in-store with an Apple employee. They will usually say: "Okay let us take a look." and "Okay we took a look. You need a new X." It's not the most faceless, but it is one of them. It's nearly impossible not to be faceless in this market.