3 ms·

This one doesn't bother me. In this scenario they're providing a real actual product that presumably they've worked hard on and has value. The free trial is the

by CPLX 5y ago

This one doesn't bother me. In this scenario they're providing a real actual product that presumably they've worked hard on and has value. The free trial is their way of demonstrating that they have faith it's a good product and I'll want it. My credit card is a way of demonstrating that I'm a real customer that will pay if I do turn out to value it. That seems like a reasonably balanced transaction on both sides, not sure it fits into this framework. There are so many far far worse practices out there.

hdjjhhvvhga 5y ago
> My credit card is a way of demonstrating that I'm a real customer that will pay if I do turn out to value it. I see your point but there are many problems with this approach. 1. First, I'm not sure if I'll actually pay. It will happen only if your product manages to convince me it is what I need, that there are no bugs, that the support quality is good enough etc. 2. For core functions related to my business, if available, I'll always choose non-SaaS solution over SaaS-based to avoid vendor lock-in and unnecessary dependence. So, the conclusion of (1) and (2) is that you need to convince me to try it and stay. You will increase your chances by making the CC data part skippable. 3. I burned a few times in the past (with shady cancellation polices). Even if you are a honest business, I have no idea what expect. Why don't you let us get into a closer relationship instead of putting your hand in my pocket before we even got properly introduced? 4. Very often I just need to understand what the project is about. Sorry, most marketing descriptions are utter garbage and the exceptions are quite rare. So I really need to try to even consider the purchase. And I do pay - I pay with my time and attention that I give to your project. If you block this possibility, you lose, not me.

by CPLX 5y ago

hdjjhhvvhga 5y ago

> My credit card is a way of demonstrating that I'm a real customer that will pay if I do turn out to value it. I see your point but there are many problems with this approach. 1. First, I'm not sure if I'll actually pay. It will happen only if your product manages to convince me it is what I need, that there are no bugs, that the support quality is good enough etc. 2. For core functions related to my business, if available, I'll always choose non-SaaS solution over SaaS-based to avoid vendor lock-in and unnecessary dependence. So, the conclusion of (1) and (2) is that you need to convince me to try it and stay. You will increase your chances by making the CC data part skippable. 3. I burned a few times in the past (with shady cancellation polices). Even if you are a honest business, I have no idea what expect. Why don't you let us get into a closer relationship instead of putting your hand in my pocket before we even got properly introduced? 4. Very often I just need to understand what the project is about. Sorry, most marketing descriptions are utter garbage and the exceptions are quite rare. So I really need to try to even consider the purchase. And I do pay - I pay with my time and attention that I give to your project. If you block this possibility, you lose, not me.