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Hubspot. The yearly plan is way cheaper. But you need to cancel it 3 months in advance or you’re on the hook for ‘the same period’, thus another year. No remind
by digitalengineer 5y ago
Hubspot. The yearly plan is way cheaper. But you need to cancel it 3 months in advance or you’re on the hook for ‘the same period’, thus another year. No reminder email of course.
- indus 5y agoapplicable to a majority of annual contracts of top SaaS vendors.
- rsstack 5y agoFullStory sent us a reminder email last week that we need to cancel 2 months before the annual contract ends. I started a Slack thread, we all agreed we love FullStory, done. I think SaaS that try to trick their customers by not reminding them about their cancellation policy (which isn't consistently 1 month, 2 months, or anything, and is hard to track when you're a small startup) are just afraid their product isn't good enough or valuable enough for people to renew. Instead of improving their product, some exec can say "let's not remind them", and get about the same rate of retention.