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I forgot the AWS password once for an account with only one S3 bucket. I did the recovery procedure but they wanted to verify my identity using my document. I s

I forgot the AWS password once for an account with only one S3 bucket. I did the recovery procedure but they wanted to verify my identity using my document. I send them my ID, which was with a different address from my account information. They didn't accept my ID and I wasn't able to stop the service and the recurring payment. Fortunately I registered my payment with a prepaid credit card, so was easy to empty the card and let them billing into the void. Since then, I always use a prepaid card for recurring payment. It saved my ass in a way. One of the largest dark pattern is also having a poor customer service.

r00fus 5y ago
Is failure to pay (ie, card authorization) good enough for inability to cancel? Couldn't they just invoice you and hold you liable for fees regardless?
- indus 5y ago
  A failed card auth does not remove the obligation to pay. Most vendors write if off, and don't follow-up after a few emails. Plus, they don't want users to get pissed off and post a negative review. Many vendors have now optimized their billing flow to reduce write-offs. They start charging on the first of the month for the upcoming use, and then cancel the account if the auth continues to fail.
  - inetknght 5y ago
    > A failed card auth does not remove the obligation to pay. Let them sue over it. They'll just love how the courts would rule in favor of a customer who clearly tried to recover their account in good faith and tried to cancel the billing in good faith and, failing both, canceled the billing in the only remaining way since the company provides literally zero customer-friendly options.
    - indus 5y ago
      Definitely the customer has a case if there is an intent to cancel the service. But, just ignoring based on a failed auth may not shift the liability. Infact, when disputing such charges with the issuer, the customer always wins if there was an attempt to cancel the service.
- dmitrygr 5y ago
  Only until they try to collect and you produce proof that you tried A LOT to cancel
imilk 5y ago
Some banks make this much easier by allowing you to spin up virtual cards w/ daily spend limits on them.
metabeard 5y ago
You'd love https://privacy.com/ https://privacy.com/
ipaddr 5y ago
Aws rejected my prepaid card with an error 'no prepaid cards allowed" Do they allow that now?
- elias94 5y ago
  No idea, the card was an N26

r00fus 5y ago

Is failure to pay (ie, card authorization) good enough for inability to cancel? Couldn't they just invoice you and hold you liable for fees regardless?

indus 5y ago
A failed card auth does not remove the obligation to pay. Most vendors write if off, and don't follow-up after a few emails. Plus, they don't want users to get pissed off and post a negative review. Many vendors have now optimized their billing flow to reduce write-offs. They start charging on the first of the month for the upcoming use, and then cancel the account if the auth continues to fail.
- inetknght 5y ago
  > A failed card auth does not remove the obligation to pay. Let them sue over it. They'll just love how the courts would rule in favor of a customer who clearly tried to recover their account in good faith and tried to cancel the billing in good faith and, failing both, canceled the billing in the only remaining way since the company provides literally zero customer-friendly options.
  - indus 5y ago
    Definitely the customer has a case if there is an intent to cancel the service. But, just ignoring based on a failed auth may not shift the liability. Infact, when disputing such charges with the issuer, the customer always wins if there was an attempt to cancel the service.
dmitrygr 5y ago
Only until they try to collect and you produce proof that you tried A LOT to cancel

imilk 5y ago

Some banks make this much easier by allowing you to spin up virtual cards w/ daily spend limits on them.

metabeard 5y ago

You'd love https://privacy.com/ https://privacy.com/

ipaddr 5y ago

Aws rejected my prepaid card with an error 'no prepaid cards allowed" Do they allow that now?

elias94 5y ago
No idea, the card was an N26