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I’m not sure it qualifies as a dark pattern, but I was really frustrated by the Logmein pricing. I was paying a relatively expensive amount for my 100 computers

by human 5y ago

I’m not sure it qualifies as a dark pattern, but I was really frustrated by the Logmein pricing. I was paying a relatively expensive amount for my 100 computers package. Once I went over that threshold I had to convert to the 500 computers package which cost 4x was I was paying. That was true even if I had 101 computers and not 499. I ended up upgrading with a negotiated price but still don’t understand why it’s not a price per computer.

rhizome 5y ago
Easier bookkeeping on their part.
- elliekelly 5y ago
  That might be the reason for the different tiers but there is definitely a dark pattern in the auto-upgrade GP describes. LogMeIn could just as easily put a hard stop at 100 computers with a notification the user needs to upgrade to a higher tier package. Instead they auto-upgrade the user without asking. (I’m assuming there’s no way to avoid the auto-upgrade. It’s one thing if a user opts in to the tier scaling for their own convenience I think that’s different.)
  - human 5y ago
    In their defense, I wasn’t auto-upgraded. I just couldn’t add computers anymore. I hovered around 99 for a while, removing old computers, but one day I had to open up my wallet.
- indus 5y ago
  Easier bookkeeping is the main ingredient of debate between consumption-based billing (AWS, Twilio, etc) vs user-based billing.
indus 5y ago
Not having consumption-based billing is definitely a callout issue and many exploit the simplicity of bundled t-shirt (Small, Medium, Large) SaaS pricing.