4 ms·
Just want to add an update. I finally got a call from someone at Uber who was interested in taking this seriously. So far it's been a positive experience. Th
by elmerfud 5y ago
Just want to add an update. I finally got a call from someone at Uber who was interested in taking this seriously. So far it's been a positive experience. They listened and understood the mechanics of this exploit that drivers can use. They are working to assist me, but also it seems they do grasp that there is an an ongoing exploit here that drivers are using in the field.
While my incident involved assault, there are other incidents that do not. For example, I've had several drivers message me before they picked me up asking for additional money or my destination. This is explicitly against the driver's terms of service to be an Uber contractor. Just uses the same exploit mechanism of when the driver cancels the ride you can no longer report inappropriate driver behavior. The driver failing to pick you up is annoying behavior but still is the exact same exploit mechanism.
I believe now that Uber has the information to validate that this exploit is going on currently. It may not be used in the US as I've never seen it there but it is definitely happening in the Dominican Republic.
For everyone who's insisting this is 100% of police matter I think you're missing the greater point here. You need to get outside of your local bubble and deal with police and other countries and other locales they do not operate on the same set of ideals and principles as they do in most of the United States. Also that argumentation ignores Uber's responsibility in this matter which is to provide an efficient mechanism to report bad drivers. That mechanism was completely missing here and is cause for the exploit that I was trying to report here on hacker News. It's important that this exploit be made known and that Uber finds a way to address it because if it can happen to me it will happen to other people and it has happened to other people. It may just be the annoyance of canceled rides so far for others but at least in one instance it did rise to the level of assault.
Uber should have a vested interest in ensuring that their drivers are of the highest caliber. Since I had at least three rides where the driver accepted and then canceled after a message where I refused to pay them additional I would think it would be trivial for Uber to use monitoring on messages between riders and drivers and detect this kind of thing. After all detecting a driver demanding a tip prior to pick up or requesting a destination prior to pick up is a much easier prospect than a self-driving car.
I wish it didn't take 3 days to get to this point but I'm currently very satisfied with how Uber is handling this now.