I just heard that our new hire got his company issued laptop and can’t do work because he can’t install the software he needs. He has to organise with it to get

I just heard that our new hire got his company issued laptop and can’t do work because he can’t install the software he needs. He has to organise with it to get it installed. To do software qa. If i was in that situation I would just reformat the computer. Luckily I don’t have a company issued laptop. I gave it back because it was a Dell XPS aeroplane. I use my own laptop for work.