Maybe it is just me, but besides the content of the message (which is terrible) I have to object to the form as well. Some minimal education/respect to the use

Maybe it is just me, but besides the content of the message (which is terrible) I have to object to the form as well. Some minimal education/respect to the user is missing, WHY are you referring me to someone else on the internet? Even the usual corporate jargon or bogus explanation/excuse, like - say - "We are sorry but from our tests the behaviour you describe is not connected to our product, you may want to contacxt directly ..." The text in the message: "Please reach out to ..." could be - maybe - acceptable - if it was a reply forwarding to another division/office of Apple itself, i.e. you write to (hypothetical) support@apple.com and you get as reply "Thanks for contacting us. To get help with this issue, please reach to softwaresupport@apple.com." And it would still remain (IMHO) rude.