I think the person you are replying to is claiming that the hotline operator will initiate the process for involuntary admission, or at least start a chain of e

I think the person you are replying to is claiming that the hotline operator will initiate the process for involuntary admission, or at least start a chain of events (e.g. calling local PD for a welfare check) that leads to that outcome. (No idea if that is true, but it is the claim.)