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I had a great experience with Audible. I switched from Audible UK to Audible US but forgot to cancel the former. After six months I noticed I had 6 credits I di
by TheTrotters 5y ago
I had a great experience with Audible. I switched from Audible UK to Audible US but forgot to cancel the former. After six months I noticed I had 6 credits I didn't want. I sent one short e-mail explaining what happened and within 15-30 minutes I got a response that said they'll refund everything.
- Wowfunhappy 5y agoI’m glad you had a good experience, but IMO the way Audible works is a mess of dark patterns to begin with. If you stop paying for one month you loose all your credits, so when I’m not reading as much I end up in a bind where I can’t cancel, but if I don’t cancel I get deeper in a hole. You can pause a subscription, but only once every couple years and only for 90 days, and the option is hidden.
- tashoecraft 5y agoI will say that maybe they’ve updated things, because I went to cancel and it said “you have x amount of credits, would you like to pause for y time in order to keep them”. In no way was it hidden. I hate the credit system and the fact that they go away, but pausing was encouraged
- Wowfunhappy 5y agoRight, it doesn't show the option until they basically think you're about to cancel anyway.
- myaccount80 5y agoOnce I unsubscribed from Audible I started receiving email every 1-2 weeks with 60-70% discounts for couple of months. So I’ve been subscribing/unsubscribing to keep getting nice discount