3 ms·
That's incorrect. A customer who unsubscribes is still a customer and is counted towards CSAT scores. Note, that for many services you can make purchases withou
by firefoxd 5y ago
That's incorrect. A customer who unsubscribes is still a customer and is counted towards CSAT scores. Note, that for many services you can make purchases without being a subscriber.
Also, modern helpdesks are a lot like Mailchimp. As in they handle customer service from many different companies and can track customers across services and score them.