I have hundreds of tweets at them. It's the same mind numbed robot responses they always give. They say open a help request on the ride in the app, note this

I have hundreds of tweets at them. It's the same mind numbed robot responses they always give. They say open a help request on the ride in the app, note this is the ride history that does not appear because the driver canceled it. Or alternately they will open it for you from Twitter when you provide them a phone number or email address on the account but then again ask you for which ride it was which doesn't exist. Quite literally with this information any driver who wishes to assault or extort someone can pretty much do it with impunity with this knowledge. And there is no way to contact Uber about it or even get Uber to acknowledge that it exists.