The big difference is Amazon consistently focuses on the customer. That is their big thing. Notice that the criticism is never about what Amazon does for/to cus

The big difference is Amazon consistently focuses on the customer. That is their big thing. Notice that the criticism is never about what Amazon does for/to customers, but about other players: delivery partners, employees, rival sellers. Where the customer does suffer (IME very rarely) it is due to a failure (e.g. not keeping up with scams on their marketplace) and not malice (actively spending engineering effort to make the product worse for consumers, see Microsoft Windows, or promoting engagement at the expense of society). Meta is actively thwarting international attempts to hold genocidal regimes accountable, so I think they deserve the hate they get. https://www.bloomberg.com/news/articles/2021-10-28/facebook-s-stance-on-myanmar-genocide-records-assailed-by-gambia https://www.bloomberg.com/news/articles/2021-10-28/facebook-... It’s frustrating with Microsoft because the bad behavior is completely unnecessary. They are torching their reputation and goodwill for what can only be marginal gains in usage share for a free product, that might ultimately lead to showing slightly more ads. At least when Amazon screws over business partners, it is on my behalf (in the form of cheaper or better goods and services - Amazon Basics being a great example). When Microsoft screws someone they screw me. When Facebook screws someone, they screw me (or they did, before I deleted my account, good riddance).