What are you on about? When I say "service" I mean people doing things for you. In order to have good economics you have to make money buy selling physical or d

What are you on about? When I say "service" I mean people doing things for you. In order to have good economics you have to make money buy selling physical or digital goods. Its because physical and digital goods are intrinsically high margin. Its hard to make a support engineer twice as productive, but it's not hard to halve production costs by leveraging economies of scale. Furthermore, Saying "support != services" is ridiculous. Do you know what you would charge Hashicorp with if they failed to render the promised support you paid for? Theft of service