4 ms·
Last week I analyzed thousands of SaaS vendors that are using dark patterns in their billing loop [O]. Found out that many of the practices are borderline ille
by indus 5y ago
Last week I analyzed thousands of SaaS vendors that are using dark patterns in their billing loop [O].
Found out that many of the practices are borderline illegal..more so now.
Notables:
1. No notification when free trial converts to paid
2. Silent recurring renewals
3. Shady card authorization to bypass rule engines
4. Upsize during billing updates!
5. Charges during training and onboarding
[O] https://quolum.com/blog/saas/i-analyzed-saas-billing-dark-patterns/ https://quolum.com/blog/saas/i-analyzed-saas-billing-dark-pa...