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I'm sure it improves retention, but it also negatively affects their subscription rate (probably not as much or they wouldn't do it). The primary reason that I

by Zanni 5y ago

I'm sure it improves retention, but it also negatively affects their subscription rate (probably not as much or they wouldn't do it). The primary reason that I won't subscribe to the NYT is their cancelation policy. Barriers to exit are barriers to entry.

entropicdrifter 5y ago
>probably not as much or they wouldn't do it Bold of you to assume these companies are rational actors