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That is crazy. I spent 20 minutes trying to cancel the WSJ. It is infuriating.
by Axien 5y ago
That is crazy. I spent 20 minutes trying to cancel the WSJ. It is infuriating.
- bicx 5y agoWSJ was the first service I thought of when I saw this headline. For such a revered publication, WSJ's customer retention tactics are scummy.
- danlugo92 5y agowww.privacy.com
- strenholme 5y agoThe thing the WSJ doesn’t get is this: I wouldn’t had subscribed to them if I didn’t reside in California and didn’t have my special “California cancel” button.
- Iefthandrule 5y agoThis would seem like an obvious topic for rival publications to run with.
- taway125 5y agoI recently tried to cancel the WSJ Them: Hello Me: Hello, cancel my account Them: I'm sorry to hear that, what is the cause of Me: I just want to cancel my account Them: Lets try and understand what we can improve Me: I just want to cancel my account Them: Sir, i understand but perhaps we can explore other options Me: CANCEL MY ACCOUNT Them: .... Me: Are you having a hard time understanding English <this literally happened this week> receptionist says he was born in America and found it insulting that I suggested he doesn't understand English. Me: Glad you understand English. Cancel my account. Them: We have several options available Me: Cancel my account in 30sec or I'll contest it with the credit card company <this literally happened this week> receptionist says in that case they will continue to bill me. FYI: False, Ive now made a documented attempt to cancel my account and they didnt. You can contest it with your credit card company. Me: Cancel my account in 30sec or I'll contest it with the credit card company, note we're speaking at 2:14pm eastern on 15 november 2021 and i'm noting i tried to cancel my account and you are refusing. Them: cancels account.
- dncornholio 5y agoExactly how I imagined my call would go like, almost word for word. Society has been way to gullible to phone-calls and when they try shit like this to me I make extra work to react very harshly. I also confirm with them that we speak the same language, do what I said and don't try ANY bullshit on me. Make them as uncomfortable as possible. Not for me, but for the next person they're calling.