This kind of practice isn't only in the comms industry. I had a gym membership back when I lived in NYC. Called them up one day, got a membership within just a

This kind of practice isn't only in the comms industry. I had a gym membership back when I lived in NYC. Called them up one day, got a membership within just a few minutes over the phone. A few years later when I moved, I called to tell them I'd have to cancel. I had forgotten to cancel before I moved, so I was already in another state (Florida). They told me I had to come into the gym physically to cancel, even when I told them I had already moved. I called several times, asking everyone including the manager to just let me cancel over the phone. I remember saying "ok so you're telling me I have to literally fly to NYC just to cancel my membership with you?" And they said "I'm sorry sir, that's our policy." After a week or so, I threatened them with a lawsuit, and then they complied.