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You don't have to "build" anything. Just have a button "cancel subscription" with a mailto: link... or even some text saying "email us at @ from your account an

by ratww 5y ago

You don't have to "build" anything. Just have a button "cancel subscription" with a mailto: link... or even some text saying "email us at @ from your account and it will be cancelled within N hours/days". Currently what most companies (including startups) do is burying the cancellation instructions in some Knowledge Base, or forcing some back and forth via email or phone. You can rationalise bad behaviour all day, but we all know very well the reason people don't make it easy to cancel.

makapuf 5y ago
Well a simple email would be too easy to forge. But I'm sure its not hard to setup something I "your account" page.
- ratww 5y ago
  > Well a simple email would be too easy to forge. Email is how thousands of SaaS handle cancellations today already. > But I'm sure its not hard to setup something I "your account" page. That's the whole point of the subthread...
  - makapuf 5y ago
    Email reception, yes. Email sending is different, you would need to check DKIM that the sender is really the one, and that has also some setup cost.
    - ratww 5y ago
      I'm sorry, I don't think your posts have anything to do with my message or with this thread.
      - deleted 5y ago
        [deleted]