I find that the digitalised approach makes it much easier to document and reference exchanges. France traditionally required a letter (un petit courrier), you

I find that the digitalised approach makes it much easier to document and reference exchanges. France traditionally required a letter (un petit courrier), you got weeks later a paper response and so on. If you did not get a response, your letter may have been "lost" (where, it is a mystery). At least now with the integrated messaging system on some govt platforms you have a trace. What we are missing is integration. Each entity has their own system, with their own messages. We have a common login system at last (France Connect) but it is not a unified identity system (just a way to use one of the 5 or 6 "official" systems to connect to a new application). Then you have the problem of answers: you send an email, and receive a letter. To which you cannot reply back. When I look at countries such as Estonia or Poland, I envy their digital approach. Poland for instance has an app that will download all your key information: id card, driving license, the car papers, your visits to the doctor, the drugs prescriptions, the medical results - everything. Of course, if this is hacked it is a problem but I would like to have at t least the possibility. In France I have to have a huge pile of papers for everything.