Another way of saying this is "Don't use process to overcome people problems". I've seen a lot of dysfunction because the org chooses to put a heavy process in

Another way of saying this is "Don't use process to overcome people problems". I've seen a lot of dysfunction because the org chooses to put a heavy process in place because 1 or 2 people made obviously bad decisions. It then punishes everyone for the acts of a few, and usually is done because the org isn't healthy enough to give those people feedback or let them go.