At some point in your career, you will meet the IT person who genuinely enjoys the look of surprise when someone learns something from them, even if they though

At some point in your career, you will meet the IT person who genuinely enjoys the look of surprise when someone learns something from them, even if they thought it trivial. They will be the person that connects with your dev team, connects with your users, and other non-technical employees, and they will typically get the curse of "give it to the busiest guy in the room if you want it done", unfortunately. It's our job as good engineers to recognize these people and treat them with the respect we want to be treated with, so they don't become the pissed off IT know it all we have all met already. When you see them wanting to implement a ticketing system because they are too busy all the time, use that ticketing system joyfully and respectfully. They will remember it, and you will stay their friend. Sometimes you can bring the know it all back down to reality with simply demonstrating through empathy what those stupid users and management are going through. If they're too far gone, they might just be jerks. It, like development, is a stressful field where success gets you more work.