I've been similarly impressed with a lot of the Norwegian government's web sites. One thing they've been doing lately is formalize many things into well-design

I've been similarly impressed with a lot of the Norwegian government's web sites. One thing they've been doing lately is formalize many things into well-designed flows that divide the process of seeking or entering information into discrete numbered steps. It's implemented across several departments, so I guess they must have standardized on a common UX. Previously, the digital portal required that you sign into the portal, click "New form", find the form (requiring a search among thousands of forms), open the form, fill out the fields and occasionally add sub-forms, and submit it. Very straightforward, sure, but these forms can be complicated stuff with lots of conditionals ("if you answered 'yes' in field 12.3.1, enter the total sum here, minus the subtotal in field 13.1.5"), and if you're not sure which form to use in the first place, there's no guidance at all. In the new UX, you're guided through each step, which asks you a question, and the answers guide the next question. You always see all the steps, so you can go back and change it, and each section is nicely collapsed as you move forward down the list. Even just "contact us" is implemented this way, guiding you nicely to the right place if you're not sure where to go to, say, amend your tax return. My wife recently applied for a permanent residency permit, and the process was just a single wizard like this. Occasionally a step would do more complex stuff like ask to upload documents, but the whole thing felt completely linear, and once you reached the end, that was the whole application. There were some further "real-world" steps like showing up for a personal interview, of course, but all the paperwork was done completely online.