I spent several years of my life at GameStop, and I miss it. I was hired long before the EB/GameStop merger and watched as the company adopted EB's culture. Ga

I spent several years of my life at GameStop, and I miss it. I was hired long before the EB/GameStop merger and watched as the company adopted EB's culture. GameStop was a bottom-up company, and EB was a top-down company. Much more authoritarian in its management, and saw the customer more like a piece of meat. In the years just after the merger, I watched morale fall as the "scratch protection" plans became a priority, trade prices plummeted, and we stopped stocking PC games in several stores. They replaced GameStop's functional, DOS-based POS and adopted EB's slow, windows version. The transition was terrible, and the company seemed deaf to the complaints that holiday lines were getting longer and longer as they added features to an already slow and bloated system. I quit and returned to school a couple years after the merger, it was the right decision, of course. I loved my time at GameStop. I built a community around the store I managed and did everything I could to do right by the customer. I knew several managers (on both sides) who were as dedicated as I was to this goal. The culture at corporate was focused on marketing and was in no way supportive of this goal, and I'm saddened to see what they've become. But it was probably inevitable. The comments here are pretty disdainful, and I definitely understand why. But there are a lot of good people working in the trenches that deserve thanks for what they've done for their customers.