It doesn't surprise me. Spectrum is currently the only non-dsl provider in my area, so I'm basically forced to use their service since I moved here. The first t

It doesn't surprise me. Spectrum is currently the only non-dsl provider in my area, so I'm basically forced to use their service since I moved here. The first time I paid with one of my cards, the bank flagged it as suspicious and denied the transaction. Spectrum then charged me a $25 fee and initially refused to refund it until I was very persistent and annoying. They also constantly send me spam regarding Spectrum mobile with subjects like "Your response is required". I even used their cost estimator to compare it to my current provider, Mint Mobile. When I entered my current plan into their calculator, it told me that I made a mistake (because it was so much cheaper.)