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When I see a chatbot on a blog I ignore it. When I see a chatbot on a support site that links me to pages I've already thoroughly searched, I loathe it. When I
by t0suj4 5y ago
When I see a chatbot on a blog I ignore it. When I see a chatbot on a support site that links me to pages I've already thoroughly searched, I loathe it. When I see a chatbot in a slack channel I use it.
By the way: chatbots will hardly ever replace web forms.
- taaron 5y agoVery true...which is why every no-code chatbot builder I've seen ended up adding web forms about 12 months later.