I think the biggest problem with XMPP is the lack of understanding of target audience, and lack of acknowledgement of past problems. Even in this discussion, y

I think the biggest problem with XMPP is the lack of understanding of target audience, and lack of acknowledgement of past problems. Even in this discussion, you and zaik mentioned "XMPP" without any qualifications as viable messenger system. Anyone who reads those messages may try it, hit the old/low-featured client, and give it up forever, like our org did. If the goal to get more users to XMPP, starting with "Try Snicket, it implements right subset of XMPP" will work much better than just saying "XMPP". And in the ideal world, XMPP would embrace Compliance Suites -- the "getting started" page would mention a compliance level for each recommended client, the "features" page would list which features were added each year, and each project homepage would carry a large compliance level badge. Then in our conversation, you could just say "hey, you want Advanced Client 2016 or later, not the ancient stuff in the Ubuntu repos". Sadly, I don't think this will happen because I think XMPP is focused too much on low-featured clients.