I don't generally mind chatbots, but I absolutely hate how they are often implemented. I absolutely acknowledge the fact that they can be an Amazing tool to to

I don't generally mind chatbots, but I absolutely hate how they are often implemented. I absolutely acknowledge the fact that they can be an Amazing tool to to help with first level support. However, many companies seem to use it as a substitute for human support interaction for any kind. Companies can perfectly go ahead and use Chatbots for their first level support, but please refrain from having the customer jump through 2000 burning hoops just to talk to a human when the chatbot isn't able to help. As for intercom, it's true that most SaaS companies have them. I assume most use it as a tool to let even the most early stage sideproject seem like a legit business backed by a team. I understand that Intercom is simple to implement and seem promising, but as soon as intecom is pinging me first without any interaction with the widget I'm leaving the site