3 ms·
It asked whether you wanted to: (a) Wanted access to Workflow86 (our product) (b) Chat with sales (c) Chat with support (d) Just browsing and each of these o
by taaron 5y ago
It asked whether you wanted to:
(a) Wanted access to Workflow86 (our product)
(b) Chat with sales
(c) Chat with support
(d) Just browsing
and each of these options then funneled into another action or question e.g. assigning it to a human, asking for an email so we can contact them back etc.
Yes, I get your point re the "please give us your email" thing. But it seems intercom is pretty limited in doing more in terms of lead qualification. Maybe we just aren't using it right.
- Nicksil 5y ago>(a) Wanted access to Workflow86 (our product) (b) Chat with sales (c) Chat with support (d) Just browsing Why not just have links people can click on to do those things?
- taaron 5y agoHmm, I guess (a) was redundant because it could have been (and is a link). (b) and (c) trigger a specific funnel that assigns that message to someone in our team, so those had to be triggered from the bot. (d) is just a nice way of saying "leave me alone".
- sharemywin 5y agoIS there a way to turn it off if someone isn't available?