3 ms·
Blue Cross and Blue Shield of Illinois (I can't vouch for any of the other Blue Cross affiliates) recently redid their website. I was wondering why the hell it
by flyinghamster 5y ago
Blue Cross and Blue Shield of Illinois (I can't vouch for any of the other Blue Cross affiliates) recently redid their website. I was wondering why the hell it was kicking me out after logging in, with a "did you forget your password?" message. Multiple password reset attempts later, I called their tech support and asked what was up. I use Firefox on Linux as my daily driver.
What was up was that on their new site, I had to use Google Chrome and only Google Chrome. Not Firefox, not even Chromium. I wonder if Edge even works.
I'm seriously considering switching providers over it.
- enobrev 5y agoI have similar issues. I couldn't get to the billing site for BCBSIL from any browser on my system for the past year. Unfortunately there are no decent alternatives for a PPO, where I am. If it's browser issues vs an HMO, I'll begrudgingly accept developer incompetence.
- wswope 5y agoIf you want to push back against the bureaucracy on this one, find a Firefox-only accessibility addon that can’t be used on their site, and play the ADA angle by sending a polite email mentioning that their negligent browser restrictions prevent “your favorite” visibility tweaker/screen reader/etc. from being used, harming the ability to access the site. You need not disclose the details of exactly what, if any, disabilities you personally suffer from.
- flyinghamster 5y agoNo thanks. Dishonesty does more harm than good.