I had the WF-1000XM2s and my experience was pretty similar. In particular when I used to travel into London for work, they would basically stop working when I e

I had the WF-1000XM2s and my experience was pretty similar. In particular when I used to travel into London for work, they would basically stop working when I entered a busy railway station at rush hour. But for me at least, upgrading to the XM3 solved everything. Had them for almost 18 months now and battery life is still great. The one thing that really does piss me off about the XM3 is that the buttons are too sensitive - if I'm wearing a hood, the slightest brush against the headphones acts like a push of the button. I have to remember on rainy/windy days to turn the buttons off completely.